We are committed to protecting the privacy and personal information of our customers when using our website and accommodation services. This Privacy Policy explains how we collect, use, store, and protect your personal information.
1. Purpose and Scope of Information Collection
We may collect certain personal information necessary to provide consultation, confirm bookings, and deliver accommodation services, including:
- Full name
- Phone number
- Email address
- Check-in date
- Check-out date
- Number of guests
- Special requests (if any)
This information is voluntarily provided by customers through our website, hotline, email, Facebook/Messenger, Google Maps, online booking platforms, or other official communication channels.
2. How We Use Your Information
Your personal information is used for the following purposes:
+ Providing booking consultation and confirmation
+ Supporting customers before, during, and after their stay
+ Sending booking confirmations, service updates, promotional offers, or special programs
+ Processing customer requests, feedback, and complaints
+ Complying with applicable legal obligations when required
We do not sell, trade, or share your personal information with third parties for commercial purposes.
3. Information Retention
Personal information is retained only for as long as necessary to fulfill the purposes described in this policy, including booking management, customer support, after-stay services, or as required by applicable laws.
Customers may request the correction or deletion of their personal information by contacting us directly.
4. Organization Responsible for Managing Personal Information
Business Name: September Nails
Locations:
1. 223 Nguyen Cong Tru, Son Tra, Da Nang
2. 28 Le Lo, My An, Ngu Hanh Son, Da Nang
Hotline: 0931 123 810
Email: ntramy542@gmail.com
5. Your Rights Regarding Personal Information
Customers have the right to:
+ Access their personal information
+ Request updates or corrections
+ Request deletion of their personal information where permitted by law
To exercise these rights, please contact us via:
Hotline: 0931 123 810
Email: ntramy542@gmail.com
We will review and process requests in accordance with applicable laws and our data management procedures.
6. Our Commitment to Information Security
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, loss, disclosure, alteration, or misuse.
In certain circumstances, personal information may be disclosed to competent government authorities when legally required, or to service providers directly involved in delivering our services with the customer's consent or request.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, services, or applicable legal requirements.
Any updates will be published on our official website and become effective upon publication.